Who is the Special Libraries Association (SLA)?
The Special Libraries Association (SLA) is a nonprofit global organization for innovative information professionals and their strategic partners in business, government, academic, and other “specialized” settings. If you manage information and/or knowledge resources for organizations and their stakeholders—such as business executives, government agency staff, university faculty and students, association members, nonprofit funders, and law firm partners—SLA is your professional home! For more information, visit https://www.sla.org/about-sla/.

The conference will be held Saturday, June 6 through Tuesday, June 9, 2020, at the Charlotte Convention Center in Charlotte, North Carolina, USA.


What is included in the registration fee?
The registration fee includes

Entry into the INFO-EXPO Lunches Select Social Functions Education Sessions
Opening Reception Networking Breaks General Sessions Health and Wellness Events

How do I become an SLA Member?

You can join online at SLA’s website: Join SLA

If I become a member before I register, will I be able to receive the SLA member rate?
Yes, you can receive the SLA member rate. Please allow 2-3 business days for your membership to become active before you register for the conference.

Is SLA's 2020 Annual Conference registration website secure?

When/Where will I receive a confirmation email after I have finished registering?
Immediately after registering your confirmation and payment receipt will be sent via email from sla@mcievents.com to the address you registered with.

How do I receive another registration confirmation?

  1. Go to the Annual Conference Attendee Registration site.
  2. Login and review your information.
  3. On the bottom page of the screen, click the button “resend confirmation”.

If you experience problems receiving your email confirmation, send an email to sla@mcievents.com with the attendee name on your registration.

How do I update my registration information after I have already registered?

  1. Go to the Annual Conference Attendee Registration site.
  2. Login and review your information.
  3. Save

Or you can call SLA Registration at 800-466-5652 (within the US) or +1-972-349-5451 (International) and a customer service agent will assist you.

What if I need to cancel?
All registration cancellations are subject to a $100 cancellation administrative fee. Requests for refunds must be received via email (learning@sla.org) according to the dates indicated below:

  • Refund requests received by March 26, 2020 are eligible for a full refund, minus the $100 cancellation fee.
  • Refund requests received between March 27 and May 6, 2020 are eligible for a refund of 50% of the registration and applicable event fees, minus the $100 cancellation fee.
  • There will be no refunds for requests May 7, 2020 or later.

Can I request a registration substitution?
Yes, substitutions must be received in writing (by email) and can be submitted by the original registrant or the original registrant’s supervisor if an employer paid for the registration.

  • Payment is transferred from one record to another. A refund will NOT be given to the original registrant and the substitute charged.
  • Attendee substitutions are restricted to SLA members only and cannot include transfer to a new registration category.

Can I attend only the educational courses on Saturday and Sunday?
Yes, You will need to pay only for the continuing education (CE) and/or certificate course(s) you are registering for and not an additional conference registration fee.

When do I register for ticketed events?
Registration for the many conference-affiliated special events, continuing education courses, and certificate courses will be available in Spring 2020. You will receive an email announcing registration for these events. These and other conference updates and announcements can be found on the conference website.

Where are most of the programs being held?
Most conference events will be held at the Charlotte Convention Center (501 S College St, Charlotte, NC 28202)
Select evening receptions and unit special events will be held at The Westin Charlotte (601 S College St, Charlotte, NC 28202)


When will I be able to reserve my room with the discounted SLA rate?
The SLA room block will open in late 2019. Please keep an eye out for an email announcing that it is open.

Which hotel is the SLA Headquarters Hotel and what is the address?
The Westin Charlotte (601 South College Street, Charlotte, North Carolina 28202 USA)

How do I make my hotel reservations?
Multiple downtown Charlotte hotels have been selected to serve as conference hotels and offer discounted conference rates. The housing website will open in late 2019. SLA recognizes that you have a choice when making your hotel reservations to attend the SLA 2020 Annual Conference. We have worked to secure the best rates available with our conference hotels in Charlotte. By staying in the SLA room block, you help SLA meet our obligations to the conference hotels that offer the reduced rates shown below and at future conferences. We appreciate your continued support.

Whom do I contact to change my hotel reservations?
If staying at one of the conference hotels: Changes and Cancellations can be made online by logging into your record or by contacting housing at sla@mcievents.com until May 1, 2020.  Contact the hotel directly for changes or cancellations on or after May 2, 2020.

How do I find a roommate?
SLA members registered for the conference will be entered into the SLA 2020 Annual Conference virtual community on SLA Connect, which will be created in early 2020. There, you will be able to reach out to other conference registrants to find a travel partner or roommate.


Interested in sponsoring? View sponsorship opportunities.

Whom do I contact if my company is interested in exhibiting or in sponsoring an event?
Sponsors make our events and programs possible. Interested in sponsoring at the conference or another SLA event? Please contact Shaughna Giracca at sgiracca@sla.org or 703-935-8563.

How can I view a list of exhibitors?
The list of 2020 exhibitors is available here


Can I attend the INFO-EXPO without a full conference registration?
Yes, you may purchase a 3-day or 1-day Buyers Pass via the registration website or onsite at the Charlotte Convention Center. Please note that no conference programming outside of the INFO-EXPO will be accessible with this type of registration. The pass is offered to buyers in industries relevant to libraries and information professionals, and not intended for unaffiliated merchants or vendors.

When is the INFO-EXPO open?
INFO-EXPO hours and events will be released in Spring 2020.


Is there a dress code at the conference?
Attendees should dress comfortably and wear shoes that are good for walking. Meeting room temperatures often fluctuate, so be sure to bring a sweater, and dress in layers.

Whom do I contact about dietary restrictions? 
While completing the online and print registration forms, please select your dietary restrictions. If you have a dietary restriction outside of the listed categories, please contact learning@sla.org. SLA will make reasonable efforts to provide dining options for all attendees, but we cannot guarantee that all dietary restrictions can always be accommodated.

Does SLA have an anti-harassment policy?
SLA is dedicated to providing a harassment-free conference experience for everyone, regardless of gender, gender identity and expression, sexual orientation, disability, physical appearance, body size, race, or religion. We do not tolerate harassment of conference participants in any form. Sexual language and imagery are not appropriate for any conference venue, including sessions and networking events. Conference participants violating these rules may be sanctioned or expelled from the conference (without a refund) at the discretion of the conference organizers. Review our anti-harassment policy.

Whom do I contact about ADA or special needs?
There is a section of the online registration and print registration forms where you can list any ADA or special needs. Please send an email to learning@sla.org if you have any questions. All ADA and special needs requests must be received by April 24, 2020. SLA will work to accommodate requests, but we cannot make any guarantees.

Can my child attend the conference with me?
There will be no family activities or child programming at the SLA 2020 Annual Conference. Children under the age of 18 are permitted to attend the SLA Annual Conference and in the INFO-EXPO hall at NO charge. Children must have completed a registration, and wear registration badge. (Registration may be completed onsite.) While SLA does not provide child care services, we can provide a list of child care providers in the area. Send an email to learning@sla.org for more information.

Who can I contact about my registration? 

  • If you are an attendee, please contact sla@mcievents.com. You can also call us at 800-466-5652 (within the US) or 972-349-5451 (International) and a customer service agent will assist you.
  • If you are an exhibitor, please contact sla@mcievents.com.  You can also call us at 800-480-0152 (within the US) or 972-349-5452 (International) and a customer service agent will assist you.