Dear colleagues,I am pleased to report that our live community session on the topic of Evolving Operational Excellence for Futureproof Corporate Information Services went well and the recording is available on the Conference website (with access to the content now extended to end of the year).
Alicia Biggers, Manager of Information Services at global specialty chemicals company Albemarle, Heidi Crowe, Director of Research and Information Services at strategic commmunications firm Abernathy McGregor, John DiGilio, Firmwide Director of Information Services at Sidley Austin LLP, and Barbara Hirsh, formerly Director Info Resources & KM at NERA Economic Consulting, facilitated break out groups, where the conversations resulted in useful reminders of tactics and strategies to pursue particularly in the new extra-challenging circumstances we all find ourselves in.
The main themes of the insight were technology (and content), people (behaviours and mindsets), and process (at personal or group level). A summary document of the key insights is available - contact me if you would like a copy.Additionally, if anyone has ideas for other activities this Section might engage in - such as another webinar before next year's Conference - on indeed ideas for the next Conference session (yes, I know, that's a long way off!) - do please get in touch.