Electronic Business Services Analyst/Legal Industry
New York City
Role Summary
Responsible for the Research Department's electronic services applications, circulation, current awareness distribution, acquisitions and Firm's electronic resources. This role liaises with the firm's Global Technology Solutions and third party vendors, manages all aspects of the ILS system, password management, mobility applications, Intranet and portal updates, adhering to licensing agreements and provides statistical reporting on utilization of resources through usage monitoring application.
Key Responsibilities
- Supervise Technical Services Specialist
- Manage the use of tools such as SydneyPlus(*ILS),Research Monitor, and Research Hub to track usage of electronic resources, analyze reports and product features effectively
- Manage database and electronic materials – registrations, user credential maintenance, terms of use by using K&R's SharePoint site and Research Monitor
- Oversee all aspects of the ILS such as serials, circulation, bibliographic and routing modules and generate relevant reports including serial overdue reports and circulation usage alongside outside Library paraprofessional to ensure new titles and new editions are processed in a timely fashion
- Responsible for content and design of Research Department pages- training, FAQ, content updates, and the firm's website is relevant and current at all times
- PartnerwithGlobal Technology Solutions(GTS)toresolve subscriber access issues
- Develop, customize and manage alerts via Newsdesk and Manzama platforms
- Assist with the evaluation and analysis of research services and products by coordinating upgrades, roll-out of new services, including user trainings
- Perform cross-product content audits, creates and analyzes usage reports
- Train attorneys and business services on use of new technology and services such as Research Hub and Quest
- Other duties, as assigned
Knowledge, Skills & Attributes
- Strong ability to collaborate andshift priorities when deadlines and business needschange
- Service mindset that supports the mission of the department: "Supporting the ongoing practice of law"
- Technology skills- updating portals, intranet sites and functional understanding of networkcommunications
- Knowledge of project management aspects with experience in planning and leading multiple concurrent project approach (identifies risk, roadblocks and suggests process improvement)
- Functional understanding of generally accepted accounting principles and strong troubleshooting and analyticalskills
- Strong written and oral communication skills
- Comfortable addressing small groups, such as First-Year and Summer Associates for orientation and helping them onboard
- Clearly communicates project expectations for support staff such as the Library Update Service, Library Assistant or Outsourcedsupport
- Knowledge of ILS such SydneyPlus,(preferable) or IEOS
- Familiarity with library monitoring services such as Research Monitor or Onelog
- Understanding of Library of Congress Classification System (LC) and MARCRecords '(Machine-Readable Cataloging)
- Familiarity with technology systems (i.e. Adobe Digital Edition reader or Overdrive-global distributor of eBooks)
- Strong Excel, MS Word, MS SharePoint administrator and publisher skills
Education & Experience
- A bachelor's degree is required
- A Masters Library Information Science or Certification in Business Technology or Project Management Certification (CAPM, certified associate in project management or PMP, project management professional) required
- Minimum five years (5) of Technical Services experience in a global or multi-office law firm or special/private legal department
Physical Activity/Other Miscellaneous
- Ability to work extended hours, as required
- Light lifting up to 25 lbs
- Limited travel, as needed, for conferences or professional development
Please contact and send resume to: Angela Dzikowski, PRO LiBRA Associates adzikowski@prolibra.com
800-262-0070
Our client is an equal opportunity/affirmative action employer.
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Angela Dzikowski, VP, CPC
Pro Libra Associates Inc
800-262-0070
adzikowski@prolibra.com------------------------------