The other side of the story – Technical Services during the Pandemic

When:  Nov 17, 2021 from 18:00 to 19:00 (ET)

Have you wondered what the technical service department does? Or, are you new to the field and curious about this department. Join us for an overview of the Technical Services department, and learn what this group does, what their experiences were like during the pandemic, and more. Eva Harris will moderate the conversation with panelists Greg Ferguson, Marijah Jan Sroczyski, and Michael Santangelo.


Biographies for the moderator and panelists:


Eva Harris is the Senior Global Electronic Resources Manager at Skadden, Arps. Eva manages the Research & Knowledge Services departments in Skadden's Chicago and Houston offices, and oversees all electronic resources and technical service activities in the firm. Eva is based in Skadden's New York office, and is a graduate of Stony Brook University, with her MLIS from Pratt. Eva is an active participant in AALL, LLAGNY, various Technical Services Associations, and is a member of the DEI Council at her firm.


Greg Ferguson is Head of Resource Management at New York University Libraries.  In this role, he manages a department responsible for acquisitions of collection materials and maintenance of the Libraries' electronic resources.  Prior to this appointment, Greg was Supervisor of Monographic Acquisitions at NYU Libraries. He is currently Program co-chair of the New York Technical Services Librarians organization, and Chair for the Core Technical Services Managers in the Academic Libraries Interest Group.


Marijah Sroczynski has been the Research Services Operations Manager at Morrison & Foerster, based in the NY office, for 3+ years after serving more than 17 years as the Technical Services Librarian/Supervisor at Milbank Tweed, also in the NY office. Marijah has nearly 30 years’ experience working in Technical Services and has seen a lot change and she looks forward to seeing what will come next.  Marijah also serves as the Technology Co-Chair for LLAGNY and the web coordinator for the Technical Services Special Interest Section of AALL, and is always looking for new opportunities to play with technology.  Her primary hobby, pre-pandemic, was working as a stage manager for various community theater companies across New Jersey. Marijah has found that the same skills used to work with stressed actors are applicable to working with stressed attorneys.


Michael Santangelo is the Deputy Director for Collection Management at BookOps, the shared technical services department that serves both the New York Public Library and the Brooklyn Public Library.  Prior to that he worked for the Brooklyn Public Library for 14 years, starting out as a children's librarian and then worked in collection development.  Michael has served on many committees for the American Library Association, covering such areas as intellectual freedom, youth services, reader's advisory, and technical services. He is currently the chair of Library Reads, a reader’s advisory organization that publishes a monthly top ten list of newly released titles that librarians review and vote for, and co-chair of ALA’s Public Libraries Technical Services Interest Group.